1. Return window
You may return unused, unopened items within 30 days of delivery. Lane Club and Lane Studio members get an extended 60-day window. Items must be in original, resalable condition with any seals intact.
2. What cannot be returned
- Notebooks, planners or pads that have been written in.
- Sticker, washi or tape packs where the film or seal has been opened.
- Fountain pens or ink where the ink has been used or opened, for hygiene reasons.
- Items marked as final sale, and gift cards.
3. Faulty or wrong items
If an item arrives faulty, damaged or not as ordered, contact support@thegeneralstoreuk.shop within 7 days with photos. We'll arrange a free replacement or a refund — you don't pay return shipping for our error.
4. How to return
Email support@thegeneralstoreuk.shop with your order reference and the items you'd like to return. We'll confirm the return address and instructions. Please pack paper goods flat and protected so they arrive in resalable condition.
5. Return shipping cost
For change-of-mind returns, you cover return postage. For faulty or incorrect items, we cover it. We recommend a tracked service; we can't refund items we don't receive.
6. Refunds
Once your return is received and checked, refunds are issued to your original payment method — see the Refund Policy for timing. This policy does not affect your statutory rights under the law of England and Wales.
7. Membership boxes
Lane Studio seasonal boxes that have already been dispatched are not returnable once opened, for hygiene reasons, unless faulty.